Vchat software3/2/2023 ![]() LiveChat’s pricing follows the industry model of charging per month and per agent. If you notice spamming or inappropriate visitor chats, LiveChat lets you block a visitor’s IP address, barring that person from further contact with the company. You can personalize access for individual operators by allowing them to see as much or as little information as is appropriate or by disabling their ability to share files. Files can easily be transferred in the chat window, though screen sharing and co-browsing functionality require additional integrations.Įvery chat is SSL 256-bit encrypted and stored in the cloud. While chatting with a representative, users can have their conversations on most Apple or Android devices, as well as PC, Mac and Linux-powered desktop computers. Customer satisfaction can be charted based on post-chat surveys, and you can see how an operator has been rated by customers, among other reports made available through the software.Īside from features found in LiveChat’s backend, more front-facing features make the experience of chatting with a company representative easier for web visitors. Other reports include things like how many times an operator offers a coupon or incentive and turns a hesitant visitor into a purchasing customer. In that last example, managers can then take advantage of LiveChat’s Whisper function, which allows you to type comments directly into the chat window that only the operator will see. Through LiveChat’s data reporting features, managers can view chat ratings given through customer-run surveys, check up on an operator’s efficiency and even monitor ongoing chats to keep a close eye on how the company is being represented. Operators can also call up any past chat history and the search terms used that brought them to the site in the first place. Visitor tracking allows operators to see when someone visits the site, which web browser they’re using and the customer’s native language. Additional tools allow operators to add multiple tags to chat logs so that answers to frequently asked questions can be used to reply to new queries. Its host environment enables operators to access the tools, webpages, canned messages and background information it needs to properly engage customers. The service offers many of the main features you would expect from a live chat solution, such as canned responses, geotargeting functionality, proactive chat and customizable branding.Ī clean and understandable dashboard is available for operators and managers alike. Along with their deep roster of integration options, LiveChat offers a solid multiplatform SaaS chat solution. ![]()
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